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Click here. Sign out. Select registration option. Email address. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Get started. Types of system recovery. Perform system recovery. Disable secure boot. Recovery when Windows 10 does not start correctly.
Things you should do after performing a recovery. This document is for HP and Compaq computers that came with Windows 10 installed. Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager. For Business computers : The recovery options might no longer be viable as the image might have been replaced.
To confirm, contact your company's IT department or your local IT service. Back up all personal files and read all caution statements before performing a system recovery. Failure to backup your files results in the loss of files and information that you do not want to lose.
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.
Following the recovery process, you should take steps to make sure your computer is secure. For more information, see the section Things you should do after performing a recovery in this document. To resolve the issue, download and install one of the following HP software updates. If you are not sure which download is needed for your computer, please return to the top of the page and enter your serial number or product name in the search bar to be directed to the appropriate product page.
Depending on the model of your computer and its configuration, your Recovery Manager screen might vary. Not all options are available on all models and configurations. If HP Recovery Manager opens and one or both of the following options are the only ones available, you can restore your system with the Microsoft push-button reset. Select one of the options and follow the on-screen instructions for the Microsoft reset.
Standard options for recovery manager display according to the system resources and configuration of your computer system. Yours might vary from the examples in this document. Types of system recovery Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary. System Recovery: This option reformats the system drive usually C: , reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
Factory Reset: Factory Reset reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition usually D: and reinstalls the required software. The factory reset recreates the required Recover Partition usually D: and all other required partitions. The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase.
All user changes or additions are removed. Perform system recovery To return the computer to a previous state , system recovery to accomplish such things as:. To perform a recovery on your computer with Windows 10 using one of the following methods:. Recovery when Windows opens correctly. Recover without affecting your files using HP Recovery Manager You can refresh your computer without affecting your personal files and applications.
If Windows opens correctly , perform the following steps to start a system refresh that does not affect your files. Disconnect all connected devices and cables such as personal media drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
From the Start screen, type recovery manager , and then select HP Recovery Manager from the search results. If you are prompted for an Administrator password or confirmation, type the password or provide the confirmation.
If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes. Under Help , click Windows System Reset. Read Your apps will be removed , and then click Next. If you continue to Reset the PC, you won't be able to undo, or go back, to a previous version of Windows.
Under Help , click Windows Recovery Environment. Click OK. The system reboots into the Windows Recovery environment. Click Recover without backing up your files , and then click Next. Read the System Recovery information. To proceed, click Next. The computer restarts. Follow any on-screen instructions and do not interrupt it during the process. The computer might restart a number of times during the recovery process.
Insert the media and use the following instructions. Turn on the computer and immediately press the Esc escape key repeatedly, about once every second, until the Startup Menu opens. Press F9 to open Boot Device Options. This screen only displays for seconds and if no key is pressed, the system boots normally into Windows.
When recovery starts, continue using the steps to complete recovery. The option should be Factory Reset. Click Next. To recover your system without backing up your files, the files should already be backed up and saved. To continue, if you have backed up your files, click Recover without backing up your files , otherwise click Back up your files first recommended. After all files are copied to the hard drive, on the Factory Image preparations screen, you are asked if you have received a Supplemental Recovery Disc.
When the Recovery preparation is complete window is displayed, perform the next step, depending on your recovery media:. The computer might go through several Software Installation screens; this is normal, please do not turn off your computer during this process.
Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up. Protect your computer by reinstalling any virus and security software that was installed before the system recovery. Create recovery media To create the recovery media now, use the following instructions. Only one set of media can be created, so if it has already been created, you cannot create another one.
Search for and open HP Recovery Manager. Click I Accept to the notification that only one set of recovery media can be made. If the size of the USB drive is larger than 32 GB, the extra size on the flash drive might not be usable after the recovery media is created. Please be aware that all data on the selected USB flash drive is lost after the recovery media is created.
Select whether to create the recovery media on a USB flash drive or CDs and follow the on-screen instructions. Factory reset using media you created If you created your own recovery media, you can use it to perform a Factory Reset on your computer. Failure to backup your files results in loss of files and information. After backing up your files, use the following instructions to use the media you created to recover your computer. For detailed instructions, see Disabling Secure Boot in Windows 10 for this document.
When prompted to run Recovery Manager from the hard drive or from media , select Run program from media , and then click Next. Select Factory Reset to erase all the data and information from the hard drive and restore it to the original factory condition. Then click Next.
Proceeding without backing up your files results in lost files and information. If you still have not backed up your files, select Backup your files first recommended and follow the on-screen instructions.
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